Report Repairs

The targets for responding to day-to-day repairs have been sorted into categories depending on the severity of the repair as shown below. The examples of the repairs are indicative and not exhaustive.

Contact details to log a repair during office hours only:

Tel: 0121 663 1443 (Central Repairs Administrator)

Email: info@springhousing.org.uk

Out of Hours emergencies: 07864323161

 

Repair Timescales & Categories:

The targets for responding to day-to-day repairs have been sorted into categories depending on the severity of the repair as shown below. The examples of the repairs are indicative and not exhaustive. They are a guide only.

Categories

Emergency -Same Day Attended to and made safe the same day
Urgent Same Day Same Day
Urgent 1 Day Within 1 working day
Urgent 3 Days Within 3 working days
Routine 15 days Within 15 working days
Works to empty properties 1 working day

 

Emergency  –
Same Day response
·         Damage or faults to a property where there is an immediate serious risk to persons or property, for example unstable structures or serious flooding

·         Gas leaks

·         Dangerous electrical faults

·         Failure of heating system in winter when property is occupied by elderly tenants, tenants with young children or otherwise vulnerable

 

 

 

 

Urgent –
Same Day

 

·         Complete lighting failure

·         Serious water leaks from tanks and pipes

·         Blocked drains

·         Dangerous structures

·         Re-glazing where its absence presents a lack of security

·         Public area lighting

·         Blocked toilets (where there is only one toilet in the property)

·         Lift breakdown

Urgent – 1 Working day ·         No hot water or heating outside winter months

·         No heating (outside winter months or where tenants are not vulnerable)

Urgent  – 3 Working days ·         Leaking pipes/waste traps

·         Faulty front door locks (but not lock-outs which are the responsibility of the tenant)

·         Blocked toilets (where there is more than one toilet in the property)

·         Intermittent electrical fault (‘tripping’ circuits)

Routine Repairs – Within 15 working days ·         All other items of a day to day repair nature
Cyclical Maintenance – Annual ·         Boiler servicing

·         Gas safety check

·         Electrical safety check

·         Appliance safety check