It’s important to us that we listen to our customers and provide services that meet and exceed expectations.

Customers often tell us this and provide us with compliments about the service they receive. However, sometimes, things may not go right and you may wish to complain about the service you receive. We take all complaints seriously and see them as an opportunity to improve.

Complaints Policy (Spring)

Complaints Form

Online Complaints Form


What is a complaint?

If you are unhappy about:

  • the standard of service you receive from us
  • our response to your request for a service or
  • something we did or didn’t do and want to make a complaint, we will investigate.
  • Complaints should be made as soon as possible.

How to make a complaint or compliment our services?

Complaint can be made to any staff member. Some ways in which a complaint can be made are:

· saying in person

· writing an email –

· making a phone call – 0121 663 1443

· filling in a complaint form

· using Spring’s website